RETURNS POLICY

Unless an item is faulty, returns should be made within 28 days of receiving your order. Please contact our Customer Service team over the call or Chat or email us at support@shopperstoper.com to arrange your return. Please be aware that you must contact us and request a return within 14 days of receiving your order.

We will need to know your order number, the items you wish to return and the reason for returning the items. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return. Once you have received this number you will have a further 14 days to return your items to us.

Please return the items in their original packaging package the items securely and ensure our returns form is included inside.

For every customer we will provide with a FREE returns label that means that if you don’t like the product all the cost will be refunded including shipping cost. To get the FREE shipping label you have just call us we will provide the same. We regret that we cannot be responsible for the non-delivery of returned goods.

For all international returns it is the customer’s responsibility to send all item(s) back using a delivery service that insures you for the value of the items, we advise to keep hold of all tracking information provided. We regret that we cannot be responsible for the non-delivery of returned goods.

If you request a replacement item and the item is no longer available, we will process a refund back to the original account you used to purchase the item.

REFUNDS

All successful returns will be credited to the original method used for payment. The original shipping charges will also be refunded. We will notify you via email once we have processed your return. Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account. 

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. 

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible. 

HOW DO I REPORT A FAULT WITH MY PRODUCT?

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. 

In order to do this we ask that you contact us through your account using the chat option. Please provide details of the fault and where possible attach pictures to your message.

WHAT SHOULD I DO IF MY ITEM IS DAMAGED?

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. 

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned. 

You can contact us through your account using the chat option on website or call us on +18104424210. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query. 

WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

• If we sent you the wrong item

• If the item is damaged or faulty

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the inspections of the item .Costs of posting the item back to you will depend on the item and will be communicated to you after the inspection process has been completed.

COMPLAINTS

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at support@shopperstoper.com or by post at

 24S Cherrywood Ave

 Dayton

 CH 45403

 2232

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on:

Order number:

Name of customer:

Address of customer:

Signature of customer (only if sent by paper):

Date:

YOUR STATUTORY RIGHTS

Apart from above if there is any issue we are there for our customer all the time give us a call or chat with our representative or Email us at support@ shopperstoper.com. That’s all what is needed we will be there with the solution.

Customer satisfaction is our priority